Privacy Policy

Last updated: January 15, 2025

At LocalSEOAnalytics ("we," "us," or "our"), we are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information that we receive through our website and services.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

We collect personal information that you provide directly to us:

  • Account Information: Name, email address, phone number, company name
  • Profile Information: Profile picture, job title, industry
  • Billing Information: Payment method details, billing address
  • Communication Data: Messages, support tickets, feedback

Usage Information

We automatically collect information about how you use our services:

  • Analytics Data: Website visitor data, traffic patterns, user behavior
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Access times, pages viewed, features used, errors encountered
  • Performance Data: Response times, system performance metrics

Third-Party Information

We may receive information from third-party services you connect:

  • Google Analytics: Website performance and visitor data
  • Google Search Console: Search performance and indexing data
  • Twilio: Communication and messaging data
  • Payment Processors: Transaction and billing information

How We Use Your Information

Service Provision

  • • Provide and maintain our services
  • • Process your transactions
  • • Provide customer support
  • • Send service-related notifications

Improvement & Analytics

  • • Analyze usage patterns
  • • Improve our services
  • • Develop new features
  • • Ensure security and prevent fraud

Communication

  • • Send marketing communications
  • • Provide product updates
  • • Respond to your inquiries
  • • Send promotional offers

Legal Compliance

  • • Comply with legal obligations
  • • Protect our rights and property
  • • Resolve disputes
  • • Enforce our terms of service

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business, such as payment processors, hosting providers, and analytics services.

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share information for any other purpose with your explicit consent.

Data Security

We implement comprehensive security measures to protect your personal information:

Encryption

All data transmission is encrypted using SSL/TLS protocols. Sensitive data is encrypted at rest using industry-standard encryption algorithms.

Access Controls

We implement strict access controls and authentication mechanisms to ensure only authorized personnel can access your data.

Monitoring

We continuously monitor our systems for security threats and unauthorized access attempts.

Backups

Regular secure backups ensure data availability and recovery in case of system failures.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access & Portability

Request access to your personal data and receive a copy in a portable format.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information (subject to legal requirements).

Restriction

Request limitation of processing of your personal information.

Objection

Object to certain types of processing, including direct marketing.

Withdraw Consent

Withdraw consent for processing where consent is the legal basis.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

  • Account Data: Retained while your account is active and for 3 years after account closure
  • Analytics Data: Anonymized and retained for up to 2 years for service improvement
  • Communication Records: Retained for 7 years for legal and compliance purposes
  • Financial Records: Retained for 7 years as required by law

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also provide additional notice through email or our service.

Contact Us

If you have any questions about this Privacy Policy, your privacy rights, or our data practices, please contact us:

We typically respond within 24 hours during business days.